The Fraud Boxer Podcast

It's a new year with new sales goals and it's right before conference season so the sales managers are hunting and we're all in their sights! 
 
Jordan shares his big lists of what doesn't work and what works in our unique industry. Cambria is back to give her opinion from her sales past on Jordan's list and help us all understand why certain things are done the way they are. Jordan has shared a similar list in the past that is no longer available so it was time to update the list and put it out on Fraud Boxer! Hope everyone gets some value out of this conversation and it is helpful to the new sales folks entering our space. 
 
**There is some swearing in this episode so just be aware before blasting it in your crowded office or car ride with the kids**
 
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Cambria Valente - https://www.linkedin.com/in/cambria-hobbs/
 

Scott Adams joins Jordan today to run through his history and take us through some of the common schemes and attacks he saw during his time working for some of the biggest video game studios like Riot, Epic, and Bethesda. We talk about some best practices with regards to disputes in this area like first party ("friendly") fraud and theorize what we think would lead to a better experience in this area. Scott also takes us through what he is up to now with his new agency CNPMentors.com and talks about his upcoming podcast series. Enjoy! 
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Scott Adams, CEO/Founder of CNPMentors.com is a veteran payments professional with 20+ years of experience in online business, the card-not-present financial community, and the affiliate marketing community. Scott developed CNPMentors to help merchants get out of chargeback monitoring programs, or better yet, reduce chargebacks and fraud before they happen with education and training plus consulting services.  Scott is a past VP of Friendly Fraud at Kount, Director of Fraud and Risk for Riot Games, a trained keynote speaker, a fixed-wing and rotor-wing pilot, and a purple belt and instructor in Brazilian jiu-jitsu.
scott@cnpmentors.com
https://www.linkedin.com/in/speakerscotteadams/
 
 

“You never know when that small booth in the corner is going to be the big booth in the middle”
 
Join Dajana again as she sits down with Jordan for bonus episode to build off the "MRC: Unlocked" session Jordan did this week with the Merchant Risk Council to help first time attendees (and veterans let's be honest) get the most out of their trip to our favorite annual event; MRC Vegas 2023!  From comfy shoes and lip balm to vendor meetings and coffee, we try to cover all the tips you could need! Maybe even hints at a super secret upcoming Fraud Boxer merch drop at the show...  See you all in the desert! 
 
www.https://merchantriskcouncil.org
https://events.merchantriskcouncil.org/event/a09c1185-1949-40b2-bd23-dd23157439d2/summary
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Dajana's Linkedin for all your conference meeting needs: https://www.linkedin.com/in/dajana-gajic-fisic/
Cafe Derbi: https://www.yelp.com/biz/cafe-derbi-las-vegas?
 
 
 

Listen to Justin Soong, the founder of Authsignal, take us through the different types of MFA/2FA types, both the pros and cons, and what his company Authsignal is doing to change the game on this divisive thing! Again, customer friction is key but how do you balance it? Listen to find out what our personal best practices are!
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Justin Soong - Founder of Authsignal: https://www.linkedin.com/in/justinsoong/
 
Authsignal: https://www.authsignal.com?utm_source=fraudboxer&utm_medium=podcast
 
Contact: sales@authsignal.com

"Are you telling me that I'm partially responsible for unleashing the kraken?" - Tom Donlea
 
One of the most well known OGs in the fraud industry, Tom Donlea talks about how he got involved and how he became the very first CEO of the MRC which we all know and love to this day. He takes us through his time at Ekata and what he is up to know.  Tom is a partner at Alliyz and they are changing the way our industry functions for future fraud and payments professionals. Come listen to exactly how they are doing it!
We talk about how to get more involved and get more out of your fraud journey and what we think the future looks like both in 2023 and beyond! 
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https://www.allyiz.com
"Allyiz (pronounced allies) is the “go-to” company for payments experts for businesses who want to source knowledge, time or people. The strong relationship we build with our clients inspired us to use this name."
Tom Donlea, a man who needs no introduction, was the first CEO of the MRC and Board Emeritus, a VP and GM at Ekata for over 9 years, and is now a partner at Allyiz.  
Tom Donlea - tom@allyiz.com
https://www.linkedin.com/in/tdonlea/

"We hire professionals to do professional work"
 
Join Steve and Kristopher (KDF) who make up the management of the fraud team under Jordan at iHerb!  Learn about their history in fraud prevention, what iHerb is, and some of the unique challenges iHerb faces. They even talk about what it's like to work for Jordan through all the changes their business has been through in the last year and their style of management for their teams!  
 
Also hear what we all think 2023's biggest fraud trends will be!  

"'Your site is terrible' well, what do you do with that? ... do you derail the rest of your optimization efforts to go and fix that one problem? The answer is 'it depends'"
 
Today on the season 1 finale we have a heavy hitter on the podcast in Bryce Winkelman, Chief Business and Strategy Officer from Quantum Metric to break down what "Customer Experience" really means and why it is COMPLETELY different from customer service.  In the fraud world false positives fall directly into customer experience and giving a bad experience can harm your company and your career. Learn about "Positive Friction" and find out some options you have to optimize the customer experience your department brings during this busy holiday season. This is a dense episode with a lot of excellent content from Bryce and this was one of my favorite episodes to record. I was truly blessed to get Bryce's time to be a guest and share his extensive knowledge with my audience.
I hope you all enjoy!
 
Bryce Winkelman - https://www.linkedin.com/in/bryce-winkelman-1416936/
https://www.quantummetric.com/
Quantum Metric - https://www.quantummetric.com/request-a-demo/

Data breaches are a daily occurrence now and your information has been compromised and released somewhere. What could you do to protect your and your customer's accounts if you had advanced knowledge that the identity had been compromised? What could you do to stop the take overs and the headaches that come after the fact? Learn about what SpyCloud is up to in this space with my guest this week, former auto mechanic, Pete Barker who I have shared many a stage with over my career! 
 
Pete Barker: https://www.linkedin.com/in/pete-barker-98904312/
https://spycloud.com
 

Patrick Chen, co-founder of Spec breaks down what low-code and no-node actually means and how it works.  I do my best to get a ELI5 (explain like I am 5) description of it and why this is something that very well could change our entire industry and how we approach the using and changing of our fraud prevention tools!
 
Patrick Chen - https://www.linkedin.com/in/patrickchen30/
 
https://www.specprotected.com
 

Today it's Jordan's turn to be interviewed in a reverse interview episode!  Dajana asks Jordan about how he got into fraud and he tells a detailed story of the "before times"! Then they go back and forth telling their most interesting stories of their time as fraud fighters and sharing their thoughts on the state of the fraud industry and their opinions of it's needs!  This was a fun one to record! 
Jordan Harris - https://www.linkedin.com/in/whoisjordanharris/
www.iherb.com
Dajana Gajic-Fisic - https://www.linkedin.com/in/dajana-gajic-fisic/
www.jdsports.com
www.finishline.com