The Fraud Boxer Podcast

Identity verification stories and the creation of ArkOwl with Rob Daline

Rob Daline, co-founder and CEO of ArkOwl, recounts the story of the creation of his identity verification company!
Join us as we go over the reasons and needs that prompted the creation of the company to fill a need of his own at his previous employer.  We will discuss why they are different than other services and how their product has evolved to address customer needs over the last decade! 
We hope you enjoy! 
Find out more here:
www.arkowl.com
Rob Daline -  https://www.linkedin.com/in/robdaline
 

Post order review and false positives with Shawn Kelley from Seat Geek

Ticketing legend Shawn Kelley from Seat Geek sits down with Jordan to discuss changes they have made post-COVID to their entire fraud prevention system. Join us for their unique approach, that actually is contrary to what most folks have been trying to do, and why it is actually better for them in many ways and how they know it to be true! Ticketing is a crazy beast and throwing in a market place makes for all sorts of challenges not encountered by most merchants!  Enjoy! 
Shawn Kelley: https://www.linkedin.com/in/shawnkelley
www.seatgeek.com

Current abuse trends like refunds, returns, and promo abuse with Eyal Elazar from Riskified

Eyal Elazar, the Head of Product Marketing at Riskified, joins Jordan to discuss current trends happening in the abuse space right now. Things like refund, return, and promo code abuse are plaguing merchants costing more than fraud losses. We also discuss some approaches to preventing abuse at multiple points in the customer journey and how to mitigate false positives and upset customers! 
Remember that there are two types of merchants right now: "those who are experiencing abuse and addressing it and those who don't know they are experiencing abuse."
 
Eyal Elazar: https://www.linkedin.com/in/eyalelazar/
www.riskified.com
 
 

Emotional Intelligence and Leadership and Development approaches with Steve Ashton

"The human being is as valuable as the human doing"
The learning and development episode you've all been wanting is here! Steve Ashton formerly of American Express and Accertify shares his approach to learning and development from a life time of teaching the corporate masses!  This is a meaty episode but, wow, is it worth it.  Spend an hour and a half with us learning about executive presence, story telling, emotional intelligence, and so much more that is involved in management and learning in the modern corporate environment. This will be episode 1 of a 2 part series with the other coming later!  This one is a true gem!  Enjoy!
Steve Ashton: https://www.linkedin.com/in/steveashton/
www.steveashtonconsulting.comhttps://www.patreon.com/lightscameraashton
https://www.patreon.com/holisticbuffet
Emotional Intelligence quizzes: 
https://www.mindtools.com/pages/article/equiz.htm
https://globalleadershipfoundation.com/geit/eitest.html
 

What is a Solutions Consultant and Customer Success with Cambria Valente from Forter

Join Cambria Valente from Forter for a history of who she is and what her role is in our world.   She covers a very interesting history of her time at Emailage through the acquisition and what she is working on now at Forter as their offering continues to evolve. Outside of the audio issues about 1/3 of the way in during this recording this was my favorite one to date! 
https://www.linkedin.com/in/cambria-hobbs/
www.forter.com
www.emailage.com 
 
**AUDIO WARNING ABOUT 1/3 THROUGH** (Riverside.fm had sync issues on Jordan's audio track and after extensive editing this was the best he could get it.  We will use a different tool going forward) 
 

Machine Learning and Data with Frank Turner from Chargebacks 91

Put your lab coats on because in episode three we're hitting the lab!  Former Ekata Field Data Scientist and Chargebacks 911's current VP of Data Science takes a break from the beakers and swings by to give us his history and what it is and it's being used to stop fraud today! Join us for our conversation and remember you "can't do data science without good data engineering!"
https://www.linkedin.com/in/frankturnerv/
www.charegebacks911.com

Get to know a sales manager with Chase Foster from Pagos.ai

Today I am joined by Chase Foster from Pagos!  Chase has had an interesting journey in our industry with time spent at Cardinal Commerce, Ethoca, Checkout.com, and now Pagos.ai!  Come listen to him tell his story and our conversation about payments and industry changes there as well as some sales tactics that work and don't work! 
www.pagos.ai
Chase Foster: chase.foster@pagos.ai
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"Don’t assume you understand the problems I’m facing or that you know what should be at the top of my priority list. Every organization has a different threat model, culture, and risk tolerance." - Jason Chan
 
 

Stories from a former fraudster turned consultant Alexander Hall

In my very first episode ever I sit down, virtually, with the famous Alexander Hall of Dispute Defense Consulting (www.disputedefenseconsulting.com) and have a conversation about how he got into the industry and what he sees as the current trends.  Alexander has a unique background, a little different from the majority of us, on how he got into the fraud world and I think the background provides a different insight into our approaches and we talk about the upcoming MRC band! Take a listen and I promise not to eat the mic as much next episode!