The Fraud Boxer Podcast

Fraud Focus: 2025 Dos and Don'ts for Sales People in the Fraud and Payments Space

We're back with an exciting update to our super popular 2023 sales episode! Cambria herself is back with me as we dive into the latest shifts in the sales landscape, sharing our fresh insights, some funny anecdotes, and of course practical tips for todays new sales person in the fraud and payments space.
From harnessing AI tools without losing authenticity to bridging generational communication gaps, we cover it all. Discover why integrity, patience, and genuine human connections are more crucial than ever—and learn how to build lasting relationships beyond transactional exchanges. If you're ready to adapt, grow, and succeed in sales, you won't want to miss this update! Enjoy!

LIVE FROM MRC 2025 with Angela and Lisa

RECORDED LIVE from the MRC 2025 Vegas conference, Angela Borden, Fraud Specialist at Little Caesars, and Lisa Meyers, founder of Mastfiv Consulting, join the show recorded in the same room for a change!
Angela is fresh off her first-ever speaking panel where she discussed the common "Build vs. Buy" scenario product people face. We discuss some key takeaways from our time so far at the show like the evolving role of AI in fraud management and the industry's future direction in areas like ad fraud, Visa and Mastercard network changes and of course Visa’s VAMP program and recent changes We end with some practical advice for conference-goers: capturing actionable insights, justifying attendance costs, and planning follow-ups.
Overall, the short episode highlights industry shifts, new fraud prevention trends, and insights into navigating professional growth and networking at major conferences.
 
Angela Borden: https://www.linkedin.com/in/angelamborden/
Lisa Meyers: https://www.linkedin.com/in/lisakmeyers/
 

What Mastercard is doing to help us in the fight against fraud and scams!

This week we're dropping a heavy hitter episode where Jordan interviews Seckin Yilgoren, SVP of Security Solutions for North America at Mastercard. They discuss the growing risks of cyber attacks, the role of AI in both facilitating and combating fraud, and Mastercard's initiatives to protect consumers from scams. They highlight the importance of evolving technology in the fight against fraud and the need for consumer awareness in an increasingly digital world. They also discuss the challenges of traceability in digital transactions and the rise of first party fraud. Seckin helps us understand the Mastercard product First Party Trust which is a program designed to hold the right parties accountable for fraud claims, and emphasizes the importance of data sharing and AI in preventing fraud. The show wraps up with their predictions on future trends in fraud prevention and their thoughts on the need for more regulations in cybersecurity.Seckin Yilgoren: https://www.linkedin.com/in/seckin-yilgoren/Mastercard blog: https://b2b.mastercard.com/news-and-insights/blogs/
 

What is going on with First Party Fraud in Crypto?

In this episode Jordan welcomes backRoenen Ben-Ami from⁠Justt.ai⁠ to discuss the complexities offirst party fraud incryptocurrency. They explore the challenges consumers face when purchasing crypto, the unique types of fraud that occur, and the implications of the chargebacks that come with the space. We also touch on the scams targeting unsuspecting individuals and the misunderstandings that often lead to buyer's remorse and the subsequent chargebacks.
They explore strategies to combat these issues, including the importance of tailored solutions and the role of KYC in improving win rates for chargeback disputes. The discussion also highlights trends, predictions, and innovations in chargeback management solutions.
Read more about "The State of Friendly Fraud in Crypto" here: https://justt.ai/blog/the-state-of-friendly-fraud-in-crypto/?utm_campaign=5480038-Q1-2025%20Fraud%20Boxer&utm_source=fraud_boxer&utm_medium=podcast

VAMP: What Merchants Actually Need to Know

NEW VISA VAMP UPDATES SINCE RELEASE (MARCH 2025):
1. TC40s (reported fraud) related to disputes resolved through Verifi’s RDR alerts will no longer be removed from VAMP calculations.
2. Acquirers that remain noncompliant with VAMP for three or more consecutive months may be subject to additional enforcement.
3. Enforcement now begins October 1st, 2025 (not July 1st) after the longer advisory period ends.
 
Original Summary:In this episode Jordan sits down with Rick Lynch and Bart Szypkowski from ChargebackHelp to discuss the new Visa Acquirer Monitoring Program (VAMP) and its implications for merchants and acquirers. They cover the evolution of chargeback programs, the significance of new thresholds for both merchants and acquirers, and strategies for merchants to navigate the changing program as it relates to disputes of all reason codes.
 
The conversation highlights the importance of understanding the differences between acquirers and merchants, the role of technology in dispute resolution, and the future of payment processing. We hope this was helpful in clearing up some of the confusion related to the changing program.
 
If you would like to know how ChargebackHelp can help you with the changes and make you VAMP ready please visit www.chargebackhelp.com to see what they can do for you today!
 
Rick Lych: https://www.linkedin.com/in/ricklynch/
Bart Szypkowski: https://www.linkedin.com/in/bart-s-8b280739/
 

Payments Corner: Payment Optimization Deeper Dive - 8 and 9 digit BINs and Hidden Fees with Pagos!

In this conversation, Jordan and Jacqueline continue their conversation with special guest Klas Bäck from Pagos where they do a deeper dive into the intricacies of network tokens and debit routing, discussing their benefits, challenges, and the importance of data in optimizing payment processes.
They explore how network tokens can enhance acceptance rates and the complexities involved in implementing debit routing for merchants. The discussion focuses on the need for merchants to engage with their acquiring partners to leverage these technologies effectively. The conversation details the intricacies of BINs (Bank Identification Numbers) and their significance in payment processing. We discuss the differences between six-digit and eight-digit BINs, their applications in fraud prevention, customer relationship management, and transaction routing.
Lastly we explore the complexities of payment fees, including interchange rates and downgrades, emphasizing the importance of accurate data in optimizing transaction costs. The discussion highlights the need for merchants to be proactive in understanding their payment systems and the potential financial implications of mismanagement.
--------------- Also, Pagos is giving away FREE enriched BIN data on 25 BINs today to listeners. You can get those by clicking here: https://pagos.ai/landing/fraudboxer Klas Bäck - https://www.linkedin.com/in/klasback

Payments Corner: Deeper Dive into Debit Routing and Network Tokens with Pagos!

In this episode of Payments Corner Jordan and Jacqueline invite Klas Bäck from Pagos to join us as we do a deeper dive into the intricacies of network tokens and debit routing, discussing their benefits, challenges, and the importance of data in optimizing payment processes.
They explore how network tokens can enhance acceptance rates and the complexities involved in implementing debit routing for merchants. We emphasizes the need for merchants to engage with their acquiring partners to leverage these technologies effectively.Also, Pagos is giving away FREE enriched BIN data on 25 BINs today to listeners. You can get those by clicking here: https://pagos.ai/landing/fraudboxer Klas Bäck - https://www.linkedin.com/in/klasback

Cybersecurity Secrets: The Biggest Gaps in Bot and Online Fraud Protection with DataDome!

Get your FREE website Bot Vulnerability Assessment here: https://datadome.co/signup/?utm_source=fraud_boxer&utm_medium=podcast&utm_campaign=bvaIn this episode Jordan interviews Ben Fabre from DataDome, discussing the evolving landscape of cybersecurity, particularly focusing on bot protection and account security. They explore the impact of bots on businesses, the challenges of maintaining user experience while ensuring security, and the innovative solutions offered by DataDome, including their DataDome Account Protect tool. The conversation also touches on the importance of edge processing, the evolution of threats, and the union of fraud prevention with cybersecurity efforts. Here are some key take aways from the episode:
Bots are increasingly used for malicious activities beyond inventory theft.
Account Takeover (ATO) is a significant concern for online businesses.
Balancing user experience with security is crucial for customer retention.
Edge processing allows for better detection of legitimate user behavior.
The rise of AI has made it easier to create fake reviews and comments.
Many websites lack basic protection against bot attacks.
The cost of bot attacks can escalate quickly for businesses.
Cybersecurity and fraud prevention teams must collaborate closely.
Link to the 2024 Bot Report: https://datadome.drift.click/a430172e-2941-4683-bf0f-f0c3dfc2800e
Link to the AI webinar with the MRC: https://www.linkedin.com/pulse/reflecting-key-learnings-from-merchant-risk-councils-summit-aurelie-zkaqc/?trackingId=dVNhNV0rRT6ARKeweLH%2Bvg%3D%3D 

Unlocking payments data as a strategic asset with Pagos

Get FREE enriched BIN data on 25 BINs today from our friends at Pagos by clicking here: https://pagos.ai/landing/fraudboxer
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In this episode of Fraud Boxer, Jordan interviews Klas Bäck, co-founder of Pagos, a payment data company. Klas shares his extensive experience in the payment industry, detailing his journey from Sweden to the U.S. and the evolution of payment processing.
The conversation centers on the vision behind Pagos, emphasizing the importance of data-driven decision-making in payment processing. Klas explains how Pagos helps businesses optimize their payment strategies through analytics, insights, and benchmarking against industry standards.
The discussion explains how companies can leverage their payment data as a strategic asset to drive better outcomes and reduce costs.
They also discuss the complexities of payment processing, focusing on authorization challenges, the importance of optimizing payment strategies, and leveraging tools like account updater and BIN data. They discuss the need for merchants to be proactive in managing their payment systems and the future innovations at Pagos that aim to enhance payment analytics and decision-making capabilities.

FRAUD FOCUS - Outsourcing Gone Wrong: How North Korea Is Shaking Up Data Security

Welcome to another episode Fraud Focus! Today, Jordan and Cambria discuss the latest in global fraud by kicking things off with a story about U.S. companies unknowingly hiring North Korean contractors. These workers, some of whom have engaged in blackmail, were hired to reduce labor costs but posed serious risks, especially to data security. Cambria reflects on how scammers have evolved from workforce scams to more complex schemes, like funneling information and funds to unauthorized groups.
Jordan emphasizes the dangers of outsourcing critical roles like cybersecurity without thoroughly vetting who has access to sensitive data. He shares that some Fortune 100 companies are learning this the hard way. They talk about the challenges of preventing identity fraud, especially as tech like deepfakes continues to improve. Cambria points out the importance of having humans alongside technology to catch things AI might miss.
They also discuss the risks of outsourcing data-sensitive tasks to unknown third-party teams and highlight how companies should set boundaries on what information contractors can access.
The podcast wraps up with a chat about trends in fraud prevention, the evolving nature of workforce scams, and Jordan’s visit to a recent user conference in New York. All in all, it’s a packed discussion full of insights on global fraud threats and data security.Relevant Article: https://therecord.media/major-us-companies-unwittingly-hire-north-korean-remote-it-workers

Payments Corner: What are the different parts of payments and the fees that come with it?

Welcome to the first episode of Payments Corner! This episode features his former boss, Jacqueline, as they try to simplify the world of payments. They explore why payments are more complex than they seem. It's not just about rates; it's about making payments easy for customers. Think of how ride sharing handles payments—you don't even notice them.
 
Many start with simple options like Stripe. It's easy to set up and offers fixed rates. But as your business grows, you'll need to look deeper into payments and the fees that come with it. We discuss the different parts of payments and what each fee is and how you might be able to save your company money by understanding them and knowing what you can ask for even explaining how risk factors in and can affect your acceptance rates.
 
This is part one of a multi part series where we discuss this topic. Enjoy!

BONUS: How Riskified Empowers Merchants at Their User Summit

Join Jordan as he sits down with Jeff Otto, the CMO of Riskified, during their user conference in Brooklyn, New York back in June 2024. They discussed how the event brings merchants together to share insights and fight fraud collectively and the value of connecting with peers who use the same software, highlighting how these summits deepen trust between merchants and vendors.
Jeff shared his pride in his team for organizing the conference and creating a space for collaboration. They talk about the surprising rise in payment fraud in markets once considered safe and how Riskified uses advanced AI to predict and prevent such fraud, moving beyond just credit card issues to focus on customer identity.
They also discuss the importance of merchants interacting with product builders which helps tailor solutions to real needs, rather than just creating features they think are cool.
Finally, Jeff announces new products like Decision Studio and Policy Decisions. These tools let merchants customize settings and rules, providing more control over fraud prevention strategies.
Enjoy the discussion!

Erin West talks about the human aspect of PIG BUTCHERING!

In this episode, Jordan welcomes Erin West and Andrew Austin to discuss the human aspect of pig butchering scams. Erin is leading the charge in education, prosecution, and victim advocacy in the complex world of pig butchering which is a combination of a romance and cryptocurrency scam. It lures victims into a fake romantic or friendship relationship, builds trust, and eventually convinces them to invest in crypto, only for scammers to drain all their funds.
Here are some of the topics covered:
The emotional manipulation used in scams, which makes it difficult for victims to recognize the fraud until it's too late.
Jordan reflects on his evolving views, realizing the importance of empathy toward victims and understanding the human side of fraud.
Scammers now using more sophisticated techniques, including fake profiles and fake job offers, to lure victims.
Law enforcement struggles with handling cryptocurrency crimes due to the complexity and evolving nature of the scams.
The need for better victim support systems and education to help the public and local authorities recognize and prevent scams.
And so much more!
Erin is leading the charge with her Operation Shamrock movement to educate, seize, and disrupt. She is looking for victims, law enforcement, and finance partners to join and help her bring the fight and education to the masses. Please visit https://operationshamrock.org/ to learn how YOU can help!  Erin West: https://www.linkedin.com/in/erinnordbywest/Andrew Austin: https://www.linkedin.com/in/awaustin/

Fraud Focus: Let's get our Chase glitch on!

Jordan and Cambria discussed recent fraud news, focusing on a viral TikTok trend about a Chase bank glitch. People deposited fake checks into their accounts, trying to withdraw funds before the checks bounced. They noted that this "glitch" is essentially an old school check fraud, which has gained traction due to social media's influence.
 
Cambria emphasized that many didn't see it as fraud but rather an opportunity for quick cash. Both Jordan and Cambria found it amusing how easily people justified it due to the viral nature of the posts. They also pointed out that social media plays a significant role in normalizing questionable activities, such as this glitch and other scams.
 
They also touched on how sophisticated account takeover (ATO) and synthetic identities contribute to modern fraud, with many fraudsters using fake or stolen identities to exploit the system.
 
Additionally, they briefly discussed the rise in small business lending fraud, attributing it to stolen legitimate business identities and economic pressures. Jordan shared insights on how people are applying for fake loans using stolen business information. They concluded by stressing the importance of early fraud detection and the need for more robust shared intelligence among businesses to prevent fraud.Visit Frank's website who we reference a lot today: www.frankonfraud.com

Fraud Focus: The Rise of First Party Fraud Chargebacks

In this episode of "Fraud Focus," Jordan and Cambria dive deep into the topic of friendly fraud, discussing recent industry trends and their personal experiences in fraud prevention. They begin by addressing the recent National Public Data breach, providing a detailed overview of the incident and offering practical advice on how to protect oneself from identity theft, such as freezing credit and being cautious with suspicious communications.
The conversation then shifts to the core topic: friendly fraud. They explore how the COVID-19 pandemic and the rise of online shopping have led to an increase in friendly fraud cases, where consumers dispute legitimate charges to get refunds without returning the items. Jordan and Cambria discuss the psychological disconnect that leads consumers to engage in this behavior, comparing it to traditional theft. They also touch on the impact of friendly fraud on businesses, especially in industries like food delivery and digital goods.
The discussion includes insights into the challenges of managing friendly fraud, the role of ATOs (Account Takeovers), and the sophistication of fraudsters in making fraudulent transactions appear legitimate. They also speculate on the potential for stricter consumer penalties and the need for better biometric authentication to curb fraud.
They conclude by considering the broader implications of fraud prevention strategies and the importance of consumer education in reducing fraud.Articles Referenced in the episode:
https://krebsonsecurity.com/2024/08/nationalpublicdata-com-hack-exposes-a-nations-data/ https://www.mastercard.com/news/perspectives/2024/sellers-beware-getting-to-the-bottom-of-first-party-fraud/
 
*The opinions expressed in this episode represent the hosts' personal opinions and do not necessary represent those of their affiliated or sponsor companies.

Fraud Focus: Cambria covers what "burn out" feels like and what you can do if you feel it

Burn out is something we all feel from time to time. Whether it be at work, at home, or with a hobby no one is immune to the feeling. In this inaugural episode of "Fraud Focus" featuring co-host Cambria Valente we deviate from the name ever so slightly to discuss something that is on the front of a lot of peoples minds right now in the world. We cover our experiences with it and some things we've done to try and over come it.  Cambria leans into her experience using therapy and what that has taught her and shares with the listeners.
I hope you enjoy this change of pace for the show as we always evolve the show.*The opinions expressed in this episode represent the hosts' personal opinions and do not necessary represent those of their affiliated or sponsor companies. 
 
 

Deeper Dive into Email Domain Fraud with Diarmuid Thoma from AtData!

Today I welcome Diarmuid Thoma from the awesome company AtData to the show! We focus on the importance of email validation across industries and use of it as a crucial identifier in e-commerce and fraud prevention.
He provides some insights they have found processing massive volumes of data and how that is enhancing fraud detection.
 
We cover specifics such as:
•The rise of high-risk domains
•Use of AI in orchestrating complex fraud attacks
•Impact of COVID-19 on fraud patterns
•Increasing sophistication of fraudsters.
 
We wrap with with a discussion on the future of fraud prevention, highlighting the importance of customized solutions and the role of orchestration platforms in enabling quick, effective responses to emerging threats.
 
Diarmuid Thoma: https://www.linkedin.com/in/diarmuid-thoma/
AtData: https://atdata.com/
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Big thanks to The House of Fraud for making this episode possible! Come see the best job board in the industry and the community where professionals just like you discuss todays current trends at www.thehouseoffraud.com!

Talkin' Fraud Special Episode Featuring Corwin Cole and Rob Daline from Arkowl & Alexander Hall!

This special episode is brought to you by our friends at ArkOwl!  Corwin and Rob from ArkOwl are joined by Alexander Hall for a fraud discussion about Corwin's approach to fraud and his unique history in the space where we cover
 
🔹 His journey from an entry-level fraud reviewer to his current influential role
🔹 The importance of email and phone intelligence in detecting fraud
🔹 His approach to training and building effective fraud teams
🔹 Challenges in the industry and how solutions are making a difference
🔹 The future developments at Arkowl, including enhanced data sources and connectivity tools
 
ArkOwl is doing a give away too!  Go to www.arkowl.com/fraudboxer to enter the raffle to get your very own "Give Fraud the Bird" tee shirt!  Also, until August 31st, 2024, anyone that uses code "FraudBoxer24" at checkout will get 3 free tees with your query order! Corwin Cole: https://www.linkedin.com/in/corwin-cole-1032116b/
Rob Daline: https://www.linkedin.com/in/robdaline/
Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc/

LIVE from Riskified Ascend 2024 in NYC With Hilla Peled, SVP of Data Science!

Relive the LIVE taping of Fraud Boxer live from the 1 Hotel Brooklyn Bridge in New York in June 2024 where Jordan and Hilla Peled, Riskified's SVP of Data Science go back and forth testing their trivia whits and so much more!

Investing in Growth: Personal Journeys and Insights with Ryan McDonald, our very own sales guy!

In this episode we welcome our very own sales guy Ryan McDonald to the show! Ryan shares his journey of self-investment by attending the MRC conference independently, emphasizing the importance of personal growth and networking within the industry. Ryan recounts his professional evolution from updating leads manually to handling major client accounts, highlighting the significance of identity resolution in fraud prevention.We also explore the resurgence of traditional fraud prevention methods amidst the rise of AI and machine learning.
 
Throughout the episode we discuss on the intersection of technology and personal experiences, illustrating the evolving landscape of fraud prevention and the enduring value of community and trust within the industry.
 
Ryan McDonald: https://www.linkedin.com/in/ryan-mcdonald-%E2%9A%94%EF%B8%8F%F0%9F%9B%A1%EF%B8%8F-312302138/
 
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Big thanks to The House of Fraud for making this episode possible! Visit www.thehouseoffraud.com to join the best community of fraud fighters out there and see what it's like to get real answers instead of just vendors asking you to DM them on your threads so they can sell you something instead of answering your question! Want to know what you're missing? What our brand new show called "This Week in the House of Fraud" on Apple, Spotify, YouTube, and just about anywhere else you listen to podcasts!